Introduction
Welcome to PostCanvas ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at https://postcanvas.com and our social media management platform (collectively, the "Service").
By accessing or using our Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Connect your social media accounts
- Make a purchase or subscription
- Contact us for support
This information may include:
- Name: We collect your name to personalize your experience and communicate with you effectively.
- Email Address: We collect your email address to send you important information regarding your account, service updates, and marketing communications (with your consent).
- Payment Information: We collect payment details to process your subscription orders. Payment information is securely processed by our third-party payment processors and is not stored on our servers.
- Social Media Authentication Access Keys: We collect OAuth tokens and access keys to enable cross-posting functionality to your connected social media accounts.
Social Media Platform Data
When you connect your social media accounts to PostCanvas, we may access and store certain information from those platforms, including but not limited to:
- Your public profile information
- Pages and accounts you manage
- Content you create and publish through our Service
- Engagement metrics and analytics for posts published through our Service
Facebook and Instagram Data
When you connect your Facebook or Instagram account to PostCanvas, we access data in accordance with Meta Platform Terms. This includes:
- Your Facebook/Instagram public profile information
- Pages you manage and have granted us access to
- The ability to publish content on your behalf to connected Pages
- Insights and analytics data for content posted through our Service
We only access the minimum data necessary to provide our cross-posting and scheduling services. We do not sell Facebook or Instagram user data to third parties.
Automatically Collected Information
When you access our Service, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring website addresses
- Other diagnostic data
How We Use Your Information
We use the information we collect for the following purposes:
- Provide and maintain the Service: To operate and deliver the features and functionality of PostCanvas, including scheduling and publishing content to your connected social media accounts.
- Process transactions: To process your subscription payments and manage your account.
- Communicate with you: To send you service-related notices, updates, security alerts, and support messages.
- Improve our Service: To understand how users interact with our Service and to develop new features and improvements.
- Ensure security: To detect, prevent, and address technical issues, fraud, and unauthorized access.
- Comply with legal obligations: To comply with applicable laws, regulations, and legal processes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Your social media OAuth access keys and sensitive data are encrypted using industry-standard encryption protocols both in transit (TLS/SSL) and at rest.
- Access Controls: We limit access to personal information to employees and contractors who need it to perform their job functions.
- Regular Security Assessments: We regularly review and update our security practices to address new threats and vulnerabilities.
However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain and use your information as necessary to:
- Comply with our legal obligations
- Resolve disputes
- Enforce our agreements
When you delete your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal purposes.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Withdraw Consent: Where we rely on consent to process your information, you can withdraw that consent at any time.
- Disconnect Social Accounts: You can disconnect your social media accounts from PostCanvas at any time through your account settings.
To exercise any of these rights, please contact us at support@postcanvas.com.
Third-Party Services
Our Service integrates with various third-party social media platforms and services. When you connect these services, you are also subject to their respective terms of service and privacy policies:
By using YouTube API Services through PostCanvas, you are also agreeing to be bound by the YouTube Terms of Service.
Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.
International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country of residence. By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your country.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will also notify you via email.
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: